Communication

COMMUNICATION
+ CONDUCT

Mailing Address:
Mountain Yoga
6355 Girvin Drive
Oakland, CA 94611
510.339-6427
info.m-yoga.org
www.m-yoga.org

Studio Owner/Director
Ann Dyer Cervantes
contact: anndyeryoga@gmail.com
in case of emergency: 510.541.4803

Studio Manager
Sara Kenward
contact: i nfo@m-yoga.org.
in case of emergency: 510.978.2275

Staff Teachers
Staff Contact List
Staff Bios

Office Hours
Ann Dyer Cervantes, Director
Office Hours: Sunday thru Thursday 12-5pm

Sara Kenward, Manager
Office Hours: M/T/W/F 8:30-1:30: Sat 8:30-12:30

Social Media
https://www.instagram.com/mountain.yoga.oakland/
https://www.facebook.com/mountainyogaoakland

Annual Calendar
Mountain Yoga holds classes 7 days a week, throughout the day, year round, with the exception of the following holidays when weekly public classes are suspended: Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day

STAFF COMMUNICATION

We want you to be happy, successful and feel a sense of purpose as a teacher at Mountain Yoga, and are here to support you in any way we can.
You are encouraged to email The Manager with any issues concerning the studio. You may then decide to discuss further by phone, zoom or an in-person meet. Examples of things to discuss with the Manager include the need to change your class schedule, requesting a raise, or concerns about a student or fellow staff member. In certain instances the Director may participate in the conversation.

Studio Correspondence.
We ask all employees to respond to emails and phone calls within 24 hours.

Website
www.m-yoga.org:
As a teacher of Mountain Yoga, you are also an ambassador for our studio. Please familiarize yourself with who we are by spending some time on our website.

Weekly eNews
We send an eNews to our community on average once a week. We recommend that you sign up to our eNews to stay informed with what students are seeing. You can sign up for our eNews here

Monday Missives
Every Monday you will receive a weekly update from the Studio Manager including a call-to-action, class announcements, and a piece of good news!

Staff Meetings
Monthly Staff Meetings are mandatory and held on the fourth Tuesday of the month at 2PM. You are compensated at your hourly rate for all meeting. (Don’t forget to clock in and out!) If you are unable to attend, you are expected to notify us in advance, review the recording and respond if necessary. Staff meetings are held via zoom:  https://zoom.us/j/7930730389   Passcode: DOYOGA.

COMMUNICATION WITH STUDENTS

Class announcements
Each week you will have 1-3 studio announcements to make either before or after teaching class. Because this is already a lot for students to absorb, we ask that personal announcements are limited to referring students to your website/social media.

Code of Conduct
As a teacher of Mountain Yoga you represent the studio. In communicating with students while working you are expected to advocate for the studio and contribute to the success of its efforts.

Our community is a friendly bunch, and we encourage you to be warm and personable in class while still maintaining a professional demeanor. While you may be friends with some of your students outside the classroom, in the class you are the teacher and need to behave as such.

We ask that you refrain from “oversharing” with students in class about your personal life and struggles, as you would a friend.

In addition, we ask for all the usual codes of conduct, like dressing appropriately, not using foul or hateful language, making sexual advances toward students, and the usual parameters of professional conduct.

Conflict of Interest.
It is not possible to articulate everything that may constitute a lack of professional conduct, breach of confidentiality or conflict of interest, however examples include:

using client contact information or studio resources for personal gain
borrowing or soliciting money from students
making class announcements about events that are in direct conflict with Mountain Yoga activities
soliciting money, volunteer help or other resources for a favorite cause
gossiping or sharing confidential information about the studio or fellow staff members.