GETTING STARTED |
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technical faqs
• Class Registration Not Working? Click the "sign up" button to the right of the class you want to attend. Enter your email and password. If you're still having trouble... • Use Chrome As Your Browser. MindBody and Zoom platforms seem to perform best in Chrome (vs. Safari or Firefox, for example.) If you don't have Chrome on your device, simply Google "Chrome" and download. • Signing Up for Classes Too Far in Advance. If you are a member, your membership account will only allow you to sign up for classes you have already paid for. If you are having trouble registering for a class in the future, the date may not be within your current membership month. Check your account to see when your membership renews next — you can register for any classes up to that date! • Need to Reset Password. Contact us at [email protected] with your request to reset your password and we will do it for you! HAVING TROUBLE? Email us. |
LIVEstream classes are like studio classes — in almost every way.
You can see your teacher and they can see you. You can laugh with your yoga buddies. Ask questions, get corrections. Make bad jokes. ;-) This is not a yoga video, this is LIVE! 1. Create (or log into an existing) Mountain Yoga online account:
2. Download the Zoom app for computer or mobile device. 3. Sign in for class on the Mountain Yoga class page and select a class pricing structure. 4. You will receive a link upon registration for entry to class. Didn't get the link?
5. Arrive to class 10-15 min prior to start time to meet your new teacher and classmates. |
TIPS FOR YOUR FIRST CLASS
What do I need to bring to class? You should have a yoga mat, blanket, strap and block. If you do not have these things, you can purchase online with us for curbside pick up OR you can substitute with things you have around the house.
Can I test my zoom set up before taking a class?
After you sign up for your zoom account, you can join a test meeting by clicking here to make sure your audio and video is working. We can’t provide a lot of technical assistance during classes, so testing your set up before your first class is critical.
Will I be seen in my house as I am practicing?
That’s up to you! You have the option of being seen — or not! Once you click to join the classroom, choose with our without video. If you choose "with", the teacher and other attendees will see you. These classes will not be recorded, so you don’t have to worry about anyone seeing you other than your virtual classmates and your teacher.
Can I change the view so I am only seeing the teacher?
“Speaker” view allows you to follow the teacher, while “Gallery” view will show other students in the class. Since a lot of us know each other, it can be nice to connect in the Gallery view!
Can I ask questions during the practice or chat with my buddies?
During class your microphone will be muted. This reduces audio feedback for all attendees. Some teachers may pause to ask if anyone has questions, at which time you can unmute your mike and talk directly to your teacher.
What should I do if my internet connection isn’t working well?
If your internet connection slows down during class, try turning off your video camera so you can still see the class, but the teacher and other people in class can’t see you. This helps decrease the load on your wifi connection.
What is the best browser to use for virtual classes?
Zoom works best when using the Chrome web browser if you are using your laptop.
What happens if my class feed suddenly stops?
It’s rare that this happens, but if it does, stay in the virtual classroom and the feed should resume once the problem is navigated by our host.
Can you help me with technical issues?
We will help as much as we can, but we are not technicians. Be sure to play with your free Zoom account before your first class to get used to the format. We won’t be able to stop class to help you if you are having trouble. If you have had a difficult experience with your virtual class, please email us to let us know.
How do I pay for my online classes?
Use your memberships or class series packages for LIVEstream classes— exactly like in-studio classes.
How can I help Mountain Yoga survive this challenging period?
If at all possible, please consider sustaining your membership during this shelter-in-place period by keeping your yoga health and sanity together with LIVEstream classes. If you that doesn't work for you, just send us a request to suspend your membership.